Join us for a straightforward webcast discussing real-world success stories in the contact center industry.
Sponsored by: NICE, Replicant, Nextiva and Dialpad
Coming December 04, 2024
Learn about the transformative impact of personalized customer interactions in sectors ranging from retail and healthcare to finance and utilities, and discover how these technologies are revolutionizing customer service delivery.
Sponsored by: NICE
Coming December 11, 2024
In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality management landscape.
Sponsored by: NICE
Coming December 18, 2024
Join our panel of experts as they share their predictions and offer their expertise on the future of customer service.
Sponsored by: NICE and Nextiva
Coming January 15, 2025
Learn about the latest advancements in chatbots, voice shopping, and automated social media marketing, and how these innovations can streamline your operations.
Sponsored by: CRM
Coming January 29, 2025
In this roundtable, industry experts will explore the cutting-edge applications of generative AI that are driving deeper customer engagement and loyalty.
Sponsored by: NICE
Coming February 12, 2025
Join an exclusive roundtable with industry experts as we explore the key data challenges that directly impact customer satisfaction and business outcomes.
Sponsored by: CRM
Coming February 26, 2025
Join our expert panel to find out how AI-driven chatbots and virtual assistants are elevating customer experience and driving operational efficiency.
Sponsored by: NICE
Coming March 05, 2025
Join us to explore how these trends can help you capture deeper customer insights, personalize interactions, and boost loyalty.
Sponsored by: CRM
Coming March 19, 2025
Learn how AI is driving innovation, improving customer satisfaction, and boosting operational efficiency.
Sponsored by: CRM
Coming April 02, 2025
Discover how AI tools are improving customer satisfaction by delivering faster, more accurate responses.
Sponsored by: CRM
Coming April 16, 2025
Our panel of industry experts will discuss key trends, including AI-driven automation, omnichannel integration, and voice-activated support.
Sponsored by: CRM
Coming April 30, 2025
Discover best practices for integrating AI into your workforce to streamline tasks, empower agents, and improve overall service quality.
Sponsored by: CRM
Coming May 07, 2025
Learn how real-time analytics allows businesses to respond instantly to customer needs, boosting satisfaction and loyalty.
Sponsored by: CRM
Coming May 21, 2025
Learn how to implement tools that provide real-time, accurate answers to customer inquiries and support your team's success.
Sponsored by: CRM
Coming June 04, 2025
Our panel of experts will explore key trends, including hyper-personalization, multi-channel feedback integration, and AI-driven analysis that predicts customer needs.
Sponsored by: CRM
Coming June 18, 2025
Learn how to ensure seamless communication and collaboration, integrate technology for both remote and on-site teams, and implement strong security measures for data protection and compliance.
Sponsored by: CRM
Coming July 16, 2025
Our panel of industry leaders will share actionable insights on the latest advancements in AI for compliance — from real-time monitoring and automated reporting to proactive threat detection.
Sponsored by: CRM
Coming October 29, 2025
Learn how AI can help you streamline knowledge creation, prompt effective interactions, and adapt to customer feedback.
Sponsored by: NICE and Coveo
Original Broadcast Date: Nov. 20, 2024
In this webinar, we will explore how proactive outbound engagement can leverage AI to anticipate customer needs and provide timely, personalized outreach.
Sponsored by: NICE
Original Broadcast Date: Nov. 13, 2024
Join our insightful webcast featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations.
Sponsored by: Verint and NICE
Original Broadcast Date: Nov. 06, 2024
Learn how AI can analyze data from multiple touchpoints to optimize resource allocation and identify top-performing channels.
Sponsored by: Talkdesk
Original Broadcast Date: Oct. 30, 2024
Join this discussion of how purpose-built CX AI can result in both live and virtual agent augmentation for the ultimate customer experiences.
Sponsored by: NICE
Original Broadcast Date: Oct. 23, 2024
Join Greg Thomas and Ginger Conlon, from the thought leadership team at Genesys, as they present key findings from the report and discuss what lies ahead for AI in the customer and employee experience.
Sponsored by: Genesys
Original Broadcast Date: Oct. 16, 2024
Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025.
Sponsored by: eGain
Original Broadcast Date: Oct. 09, 2024
Join us for an exclusive webcast that delves into how AI-powered contact center analytics can transform customer experiences in real time.
Sponsored by: NICE, Balto and Observe.ai
Original Broadcast Date: Sep. 25, 2024
Learn why 88% of business leaders reported an improvement in customer attitudes towards AI and automation this year.
Sponsored by: Verint, NICE, and Replicant
Original Broadcast Date: Sep. 11, 2024
Join us as we explore how being proactive in interaction management is not just an option; it's a necessity.
Sponsored by: NICE
Original Broadcast Date: Sep. 04, 2024
Discover how the latest benchmark data can help you stay ahead in the rapidly changing world of customer interactions.
Sponsored by: Talkdesk
Original Broadcast Date: Aug. 28, 2024
In the spirit of the Olympics, this webinar explores how organizations can aim for the gold standard in digital customer experience (CX) using AI.
Sponsored by: NICE
Original Broadcast Date: Aug. 13, 2024
Our panel of experts will delve into cutting-edge AI applications that offer actionable insights to elevate your customer experience strategies.
Sponsored by: Verint, NICE and OneMagnify
Original Broadcast Date: Jul. 10, 2024
With 69% of consumers actively solving problems on their own, AI-assisted customer service solutions allow your organization to meet this growing demand while saving valuable resources.
Sponsored by: NICE, Coveo and Boost.ai
Original Broadcast Date: Jun. 26, 2024
The only way to meet rising customer expectations, without blowing your budget, is through CX automation.
Sponsored by: Verint
Original Broadcast Date: Jun. 20, 2024
Join us on this roundtable webcast and learn from our panel of experts, who will help you realize the full value of your own contact center transformation.
Sponsored by: Verint and Coveo
Original Broadcast Date: Jun. 12, 2024
Learn the power of modern automation in orchestrating an airtight lead funnel for fast and flexible lead lifecycle management.
Sponsored by: Tray.io
Original Broadcast Date: May. 22, 2024
Don't miss these insights into the journey of generative AI and its profound influence on the world of CX.
Sponsored by: NICE
Original Broadcast Date: May. 08, 2024
Join this webinar to learn about becoming CX AI ready and get 3 practical ways to leverage purpose-built CX AI now.
Sponsored by: NICE
Original Broadcast Date: May. 01, 2024
This session will uncover how lacking AQM can affect your business, from the precision of your evaluations to your team's morale.
Sponsored by: NICE
Original Broadcast Date: Apr. 10, 2024
Join us for a game-changing roundtable webcast that explores the transformative power of AI in revolutionizing customer support centers.
Sponsored by: Verint and NICE
Original Broadcast Date: Apr. 03, 2024
Learn how some companies saw 20% lift in self-service and search time down by 40% while implementing GenAI solutions.
Sponsored by: Coveo
Original Broadcast Date: Mar. 27, 2024
The latest research completed by Aberdeen Strategy & Research shows that balancing cost containment and efficiency gains with advances in customer satisfaction has now become the number one priority for CX leaders.
Sponsored by: ServiceNow
Original Broadcast Date: Mar. 20, 2024
Discover ways AI can make both agents and supervisors more proactive and strategic and learn more about key stats that address current gaps in the EX and CX experience and how Copilot bridges those divides.
Sponsored by: NICE
Original Broadcast Date: Mar. 13, 2024
Join our panel of experts who will share their real-world experiences on creating a durable CX strategy that delivers consistent, high-quality, personalized interactions and ensures long-term customer growth.
Sponsored by: NICE and Verint
Original Broadcast Date: Mar. 06, 2024
Our panel of experts will discuss how to incorporate smart service strategies to enhance real-time customer engagement and self-service. Learn to leverage automation, chatbots, and data analytics to elevate your customer interactions.
Sponsored by: NICE, Verint and Balto
Original Broadcast Date: Feb. 28, 2024
Join us to hear how leading organizations are conquering their digital transformation – and delivering in spades!
Sponsored by: NICE
Original Broadcast Date: Feb. 21, 2024
Discover how your customer service team can solve issues quickly and accurately with automated processes.
Sponsored by: ServiceNow
Original Broadcast Date: Feb. 14, 2024
Join us as we explore game-changing strategies to revolutionize your contact center operations and learn how Intelligent Virtual Assistants (IVAs) can effectively deflect repetitive calls and provide real-time answers to customer queries.
Sponsored by: Uniphore
Original Broadcast Date: Jan. 31, 2024
Join CRM magazine and our panel of CX experts for our No. 1 most popular roundtable topic every year. What will be the mega themes to emerge this year? Tune in and find out!
Sponsored by: NICE and Upland
Original Broadcast Date: Jan. 17, 2024
The best way to improve staff retention and customer satisfaction is to empower your agents. In this session, we'll demonstrate how the right tools can streamline the agent workflow.
Sponsored by: NICE
Original Broadcast Date: Dec. 13, 2023
Join us for this annual look at the notable deployments in contact centers that moved the KPI metrics needle, delivered a positive return on investment, or were unique, real-world innovations that mattered.
Sponsored by: Verint and Balto
Original Broadcast Date: Dec. 06, 2023