Luware Launches Virtual User for Contact Centers

Luware's Virtual User includes smarter routing, sentiment detection, and language recognition. (Featured on SmartCustomerService.com.)

HG Insights Acquires TrustRadius

HG Insights' acquisition of TrustRadius provides GTM teams with both buyer intent insights and in-market leads.

Stravito Introduces Newsletters

Stravito Newsletters helps teams turn research into email-ready stories.

Zoho Launches Zia Hubs

Zoho Zia Hubs can extract intelligence from unstructured business data.

Nurix AI Launches NuPlay to Power Voice Agents

Nurix NuPlay provides low-latency voice agents for customer support and sales. (Featured on SmartCustomerService.com.)

Adobe Launches Firefly Mobile App and Firefly Board

Adobe Firefly now lets content creators edit images and videos on the go.

TTEC Expands Partnership with Zendesk

The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support. (Featured on SmartCustomerService.com.)

Glance Launches Cobrowse for Microsoft Dynamics 365 Contact Center in Microsoft AppSource

Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments. (Featured on SmartCustomerService.com.)

The Trade Desk Partners with Rembrand

The Trade Desk expands its generative AI creative marketplace in Kokai with Rembrand.

Infobip Launches RCS Messaging Across All Four Major U.S. Telecom Carriers

Infobip is expanding interactive messaging capabilities for companies across the US.

Jeeva AI Launches AI Calendar, AI Note Taker, and AI Meeting Prep

Jeeva AI recently launched three tightly integrated meeting-productivity agents.

Adobe Unites Creativity, Marketing, and AI for Customer Experience Orchestration

Expanded Gen Studio offering centers Adobe's Customer Experience Orchestration.

Snowflake Partners with Acxiom on Marketing Data Infrastructure

Snowflake and Acxiom are looking to expand self-service AI marketing through the Interact platform.

Innovid Launches Harmony Social

Innovid unifies social, CTV, and the open web with Harmony Social.

Hightouch Launches Same-Session Personalization for Marketing

Hightouch's Same-Session Personalization brings complete customer history to real-time marketing.

Affinity Solutions’ Consumer Purchase Insights Is Now Accessible via AWS Clean Rooms

Affinity Solutions' expanded relationship with AWS equips advertisers and publishers with privacy-enhanced controls to leverage first-party data to measure and optimize ad campaigns using AWS Clean Rooms.

InMobi Launches Buyer Hub

InMobi Buyer Hub helps marketers build, plan, discover, optimize, and purchase programmatic deals.

Yext Launches Research Program

Yext's Research Program gives marketers and SEO leaders the insights they need to understand what's changing, why it matters, and where to focus next.

Outreach Partners with SAP

New Outreach integration for SAP Sales Cloud helps enable AI-powered workflows.

SEG’s Action Selling Launches AI-Powered Coaching

SEG's Action Selling additions bring AI to sales skill development and reinforcement.