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2026 Media Information
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CRM Roundtable Webcasts
- November 05, 2025 - AI in Fraud Detection and Prevention
- November 19, 2025 - The Power of Personalization: AI-Driven Strategies for Customer Loyalty
- December 03, 2025 - 2025 Customer Experience Wins - What Worked and Why
- December 17, 2025 - AI, Automation, and Omnichannel: Redefining Customer Support in 2025
- January 28, 2026 - Omnichannel CX in the Age of AI
- February 04, 2026 - Knowledge Management and AI: Driving Smarter CX
- February 18, 2026 - Data Challenges Derailing Customer Experience
- March 04, 2026 - Agentic AI in the Contact Center: From Automation to Autonomy
- March 18, 2026 - Hybrid Contact Centers: Building for Flexibility and Scale
- April 01, 2026 - Smarter Self-Service with AI and Automation
- April 15, 2026 - AI Co-Pilots in the Contact Center: Real-Time Agent Assis
- May 06, 2026 - Seamless Journeys, Smarter Service: Orchestrating Omnichannel CX with AI
- May 20, 2026 - The Data-to-Decision Journey: AI Insights in Real Time
- June 03, 2026 - The Convergence of AI, Data, and CX Platforms
- June 17, 2026 - Customer Journey Analytics: Seeing the Whole Experience
- July 15, 2026 - Reimagining Agent Experience (AX) in the Age of AI
- July 29, 2026 - Intelligent Cloud Contact Centers: Evolution and Optimization
- August 12, 2026 - Real-Time CX Orchestration: From Insight to Action
- August 26, 2026 - AI-Powered Knowledge Management: The Key to Better CX
- September 16, 2026 - Unified CX Platforms: Integrating Data, AI, and Engagement
- September 30, 2026 - Trust, Transparency & Emotion AI in Customer Experience