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Avaya Files for Chapter 11
The company assured customers that operations will continue during the restructuring. (Featured on SmartCustomerService.com.)
SteelHouse Releases Free Viewability
The new capability aims to provide advertisers with improved visibility into ad performance.
NRF's Big Show, Day Three: Personalization Takes Center Stage
In 2017, the P-word will take on ever more relevance to retailers.
NRF’s Big Show 2017, Day Two: Virtual Reality Is Creating New Opportunities for Retail
The digital and physical are merging to redefine shopping.

Viewpoints (Web Exclusives)
Here are four keys to inspiring loyalty in the digital, data-driven, omnichannel era.
The crucial first step: Know your customers, and what they want.
As B2B marketers gain access to advanced tools, analytics and practices, they may hit some barriers along the way. Here's how to avoid them.
More Viewpoints...
CRM Magazine, January 2017
10 CRM Trends to Watch in 2017
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
How to Succeed at Mobile Marketing
Marketers need to meet consumers on the platforms they're already using and connect the dots between them
Anatomy of a Contact Center Expansion
How do you transform a contact center operation, ramping up from 25 agents to 120, in a short amount of time? • A Q&A with Jonathan Nall, director of guest services at Wind Creek Hospitality
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