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Voice Biometrics Sound Great -- to Consumers
Voice Biometrics Conference '08: A new study suggests that consumers are embracing voice verification to protect important personal data.
Self-Service Business Intelligence Is a Myth
TDWI Spring '08: Line-of-business users want access, but self-service is only a short-term solution.
Interactive Intelligence Unveils New Customer Feedback Products
The provider of business communications solutions seeks to gain ground with midsize and large contact centers in what one analyst calls "a large, untapped market."
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May 2008 Contents
The Moving Target
Mobile phones have been around for decades -- but the ability to market to mobile-phone users is relatively new. No wonder marketers are still struggling to get it right.
The Excellence Myth
In an exclusive excerpt from his new book Excellence Every Day, industry thought leader Lior Arussy examines the truth -- and crippling fictions -- behind the value of customer experience.
7 Steps to SOA Success
Services-oriented architecture -- and the Web services it supports -- is one of today's hottest software trends. It's also one of the least understood.
And They're Off!
Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race.
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LIVE WEBCAST: Getting It Right the First Time, Six Best Practices That Lead to Higher Rates of First Call Resolution
KANA - Wednesday, May 21st @ 2:00pm EST
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Best Practices in Business Intelligence, Analytics and Data Mining
Sponsored by: Business Objects, Verint, Portrait Software, Autonomy etalk, Allegiance, KXEN, ACCENT,
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Knowledge at the Point of Action: Six Ways to Make Sure Your Customers Love your Company.
RightNow Technologies
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E-Sign on the Dotted Line
EchoSign
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Best Practices Whitepaper: Deploying a Virtual Call Center
LiveOps
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The One-to-One Future: Are We There Yet?
Infor
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Steps to Protect Your Most Critical Data
Autonomy etalk
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