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CRM Featured News
Macy's Pilots IBM Watson-Based Shopping Companion
Macy's On Call unites Satisfi's intelligent engagement platform with IBM Watson cognitive technology to create an in-store mobile companion that assists customers.
Nuance Communications to Acquire TouchCommerce
The acquisition will unite Nuance's IVR solutions and TouchCommerce's omnichannel offerings under a common umbrella.
Verint Launches Robotic Process Automation
The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on SmartCustomerService.com.)
Mozenda Adds Support for Microsoft Azure
Mozenda users can now add the web as a direct-input data source.

Viewpoints (Web Exclusives)
Smart companies—ones that foster strong relationships—understand CRM is a two-way street.
It's time to explore the human side of CRM in the B2B space. The second in a three-part series.
Mobile-only salespeople need their own solutions—and those solutions need to go beyond providing content to enabling conversations in real time.
More Viewpoints...
CRM Magazine, August 2016
The 2016 CRM Market Leaders
Our finalist and winners in nine categories show the way forward with robust solutions, success in customer engagement, and smart strategies for the future.
The 2016 CRM Market Rising Stars
Whether you need to uncover customer data hidden in emails and texts or integrate mobile wallets into your marketing campaigns, our seven Rising Stars, and their innovative solutions, have got you covered.
The 2016 CRM Market Influential Leaders
This year's crop of visionaries includes a trail-blazing retailer, a cloud innovator, a social media maestro, and a trio of hospitality disruptors.
The 2016 CRM Market Elite Customers
The three Elite Customers demonstrate the power of using CRM to problem-solve, whether it's in service of an old-media company, a technology start-up, or a digital retailer.
Across the Wire
ZAP Partners with Sage
Best Practices Series

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