CRM Buyer's Guide
View Listings
CRM Evolution Conference
Smart Customer Service Conference
SpeechTEK Conference
CRM Market Awards

CRM Service Awards
CRM Featured Articles
Required Reading: The Geek, Nerd, Suit Approach to Customer-Centricity
Achieving customer-centricity requires a partnership between IT, analysts, and business strategists.
Verint Debuts AI-Powered Self-Service Capabilities
The new capabilities, including IVAs and chabots, are the first AI rollouts since the company acquired AI technology provider Next IT last year. (Featured on SmartCustomerService.com.)
Video Interview: CRM Evolution Speaker Jeremy Epstein, CEO of Never Stop Marketing
Speaking to conference co-chairs Paul Greenberg and Brent Leary, Jeremy Epstein gives a preview of his CRM Evolution session, titled "Blockchain and the CMO: The Next Era of Marketing."
Salesforce.com Launches Essentials for SMBs
Essentials brings Sales Cloud and Service Cloud capabilities to small businesses.
Vonage Debuts Skills-Based Routing and Real-Time Sentiment Analysis
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
Twilio Introduces Twilio Flex
The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience. (Featured on SmartCustomerService.com.)

Viewpoints (Web Exclusives)
To adapt to customer moments of need, companies need strategies that enable real-time responsiveness.
Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.
No one has a monopoly on insight. Figuring out the ‘who,' ‘what,' and ‘why' of sales prospecting requires a collaborative approach.
More Viewpoints...
CRM Magazine, April 2018
The 2018 CRM Service Awards
Our 15th annual recognition of innovation and success in customer service
The 2018 CRM Service Leaders
Our 15th annual recognition of innovation and success in customer service
Across the Wire
Optimove Adds Mobile Messaging
Convergys Launches ConvergysCX
Catalina Launches Catalyst
Best Practices Series

Popular Articles
Current Digital Edition
Click to download digital version of CRM magazine
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us