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CRM Featured News
Genesys Acquires Interactive Intelligence
The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on SmartCustomerService.com.)
FunnelCake Announces its Marketing Operations System
The solution is designed to give B2B marketers a holistic look at customer revenue attributions.
Actifio Announces OnVault Data Retention
The data virtualization company looks to make data graveyards useful with its data retention solution.
TCS Releases Customer Intelligence & Insights for Retail
Tata Consultancy Services' new analytics software uses machine learning to help retailers tap Internet of Things data to deliver personalized customer experiences.

Viewpoints (Web Exclusives)
With Baby Boomers either leaving or about to leave the sales force, now's the time to focus on recruiting and developing the next generation of sales leaders.
First, you have to get a prospect to notice you. How you do so, and where you go from there, are the essentials of good sales development.
It's time to explore the human side of CRM in the B2B space. The third in a three-part series.
More Viewpoints...
CRM Magazine, August 2016
The 2016 CRM Market Leaders
Our finalist and winners in nine categories show the way forward with robust solutions, success in customer engagement, and smart strategies for the future.
The 2016 CRM Market Rising Stars
Whether you need to uncover customer data hidden in emails and texts or integrate mobile wallets into your marketing campaigns, our seven Rising Stars, and their innovative solutions, have got you covered.
The 2016 CRM Market Influential Leaders
This year's crop of visionaries includes a trail-blazing retailer, a cloud innovator, a social media maestro, and a trio of hospitality disruptors.
The 2016 CRM Market Elite Customers
The three Elite Customers demonstrate the power of using CRM to problem-solve, whether it's in service of an old-media company, a technology start-up, or a digital retailer.
Across the Wire
KKR to Acquire Calabrio
Best Practices Series

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