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Collibra Announces Updated, 'Consumerized' Data Governance
Collibra 5.0 includes a data catalog and a number of new usability features.
Adobe Adds to Analysis Workspace
New capabilities will make powerful insights more accessible.
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Medallia Digital aims to unite web, mobile, and offline data to provide companies with omnichannel customer views.
CafeX Adds in-App Support to Microsoft Dynamics 365
The provider of mobile and web customer engagement solutions will lend real-time customer assistance within Microsoft Dynamics 365 for Customer Service. (Featured on SmartCustomerService.com.)

Viewpoints (Web Exclusives)
You need to define the behaviors that create value, then lead your customers through them.
Everything from the positioning, the platform, and the brand promise should act as a filter for how you communicate with and support your customers. Part two of a two-part series.
As brands look to reach customers across global markets, they must also consider what comes next from a service standpoint.
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CRM Magazine, October 2016
Are Contact Center Metrics Becoming Passé?
New metrics need to take on a more customer-centered approach
The Rise of the Sharing Economy
Although the term itself might be vague, the fundamental principles of the disruptive business model are here to stay
Create an Addictive Mobile Application
Today's short-attention-spanned mobile users are likely to abandon a mobile app, but there are ways to keep them hooked
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Wipro to Acquire Appirio
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