The E-Business Executive Daily
for
May 16, 2008

Home
Subscribe to CRM
Email Newsletters


CRM magazine's 2008 CRM Service Awards

CRM magazine's 2007 CRM Market Awards

destinationCRM 2008 Conference
Registration



Topic Centers
News
Viewpoints
CRM Magazine
NEW!Digital CRM


CRM Buyers Guide
Premium Partners
Research & Reviews
Best Practices



Conference
Web Events
Podcasts
Events Calendar
Feeds



What is CRM?
About Us
Contact Us
How to Advertise
Getting Covered
Editorial Calendar
Site Map




EContent Magazine
EMedia Live
EventDV.net
Enterprise Search
Center

InfoToday.com
IntranetsToday.com
KMWorld.com
MMISchools.com
ONLINE Magazine
Speech Technology
StreamingMedia.com
Faulkner Information
Services







Varolii's New Collections Products Get Collected
Looking to guide companies through a gloomy economy, the on-demand communications provider's newest offerings are prepackaged -- and predictive.

Voice Biometrics Sound Great -- to Consumers
Voice Biometrics Conference '08: A new study suggests that consumers are embracing voice verification to protect important personal data.

Self-Service Business Intelligence Is a Myth
TDWI Spring '08: Line-of-business users want access, but self-service is only a short-term solution.

Interactive Intelligence Unveils New Customer Feedback Products
The provider of business communications solutions seeks to gain ground with midsize and large contact centers in what one analyst calls "a large, untapped market."


Make Your Contact Center Emotionally Intelligent
5 best practices to help you get there.


Sales Self-Sabotage
The cause and the cure.


Dashboards for Customer-Facing BI
User-friendly visuals provide customers with a way to manage all their data.


Future-Proof Your Customer Strategy
A single bad contact center experience can have an exponential ripple effect.


More Viewpoints...



FREE eBroadcasts:

May 21: Getting It Right the First Time, Six Best Practices That Lead to Higher Rates of First Call Resolution


May 28: Next Generation Campaign Management: Beyond outbound marketing


June 4: Optimize Your CRM Solution With Integrated Remote Support















May 2008 Contents

The Moving Target
Mobile phones have been around for decades -- but the ability to market to mobile-phone users is relatively new. No wonder marketers are still struggling to get it right.

The Excellence Myth
In an exclusive excerpt from his new book Excellence Every Day, industry thought leader Lior Arussy examines the truth -- and crippling fictions -- behind the value of customer experience.

7 Steps to SOA Success
Services-oriented architecture -- and the Web services it supports -- is one of today's hottest software trends. It's also one of the least understood.

And They're Off!
Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race.







CRM eWeekly





Monthly Reader Poll


How does your company handle its CRM solution?
 On-premise: Installed, baby! We like our stuff where we can see it.
 Hosted by our CRM vendor: We bought it from them, let them deal with it.
 Hosted by another party: *Best of breed* applies to infrastructure, too.
 Single-tenant on-demand: What's ours is ours.
 Multitenant on-demand: Share and share alike.
 No current or planned activity: Wait -- what's *CRM* stand for again?









 






Home | Site Map | Get CRM Mag | e-Mail Newsletters | CRM Topic Centers | CRM News
CRM in Action | Viewpoints | CRM Magazine | Experts on Call | Web Events | Events Calendar
About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us

  © 2000-2008 - CRM Media, a division of Information Today, Inc.   Terms of Use   Privacy Policy