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Daily News
The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
Magic Quadrant for Contact Center Infrastructure '10:
As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
Posted 12 Mar 2010
Pegasystems Collects Chordiant for $161.5 Million
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Posted 18 Mar 2010
Radian6 Releases an Engagement Console for Social Media
The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
Posted 18 Mar 2010
InQuira Puts Its Knowledge Solutions in the Cloud
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Posted 18 Mar 2010
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Analyze Your Interactions
Improve enterprise performance with interaction analysis.
The Warm-and-Fuzzy Score
Surveys and quality assurance are important, but how do your customers feel about their experience?
When CRM Isn’t Enough
Don't just manage relationships—develop them.
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CRM Magazine,
March 2010
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The 2010 CRM Service Awards: Introduction
The 2010 CRM Service Awards: Service Leaders -- Introduction
The 2010 CRM Service Awards: Rising Stars -- Introduction
The 2010 CRM Service Awards: The Service Elite -- Introduction
The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
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Service Benchmarking and Measurement — Using Metrics to Drive Customer Satisfaction and Profits
Microsoft Dynamics
The empowered customer: Productivity enhancements in a digital era
Microsoft Dynamics
Sales Intelligence
IBM Cognos
Demand and sales funnel analytics — how forward thinking marketing organizations deliver competitive differentiators
IBM Cognos
Data Driven Marketing
IBM Cognos
Metrics-based sales productivity — Delivering dividends for forward thinking sales organizations
IBM Cognos
QuestBack and Net Promoter: A Practical Framework to Drive Growth, Retention and Loyalty through Customer Feedback
QuestBack
Self-Service: Putting Customers First Makes You a Winner
Sponsored By: Microsoft Dynamics CRM
Cashing in on Customer Intelligence
Infor
Listen to Your Customers, Grow Your Bottom Line
Tealeaf Technology
Get More From The Investments You Already Made
Tealeaf Technology
Take the “Risk” Out of Site Redesign
Tealeaf Technology
Dialing in on Customers
An emphasis on retention over acquisition is forcing CME companies to re-think their approach to customer relationships
Deliver Extraordinary Customer Service
CREATE EXPERIENCES SO GREAT THE CUSTOMER SAYS, ‘WOW’
Six Success Factors for Building a Best-Run Marketing Organization
SAP
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Who Analyzes the Analysts
RightNow Brings Cloud Monitoring to the Suite
The Gartner Magic Quadrant for Contact Center Infrastructure Gets Rebuilt
The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
Socialtext Will Search Your Streams
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CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.
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