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destinationCRM.com Best Practices Series
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Current White Papers (click on title to view/download):
Sponsored By: Calabrio and Verint

Analytics is the key to extracting intelligence from oceans of data

Download this FREE installment from CRM Magazine’s Best Practices Series. 

In this download you will find two important White papers from Calabrio and Verint®.

  • Analytics Give Companies Important Competitive Advantages by Calabrio

  • Taking A Fresh Look At Workforce Optimization by Verint®


Sponsored By: Interactive Intelligence, SAP, NewVoiceMedia, 3CLogic, Aspect, Sparkcentral, KANA®, A Verint® Company, inContact and IntelliResponse

Want to define your organization by delivering smart customer service?

Download this special Best Practices Guide from CRM magazine,  and you will receive 8 top tips for delivering Smart Customer Service in a Multichannel World.

You will receive:

  • How Omnichannel Is Delivering On The Promise Of Multichannel by Interactive Intelligence

  • Smart & Effortless Customer Service In An Omnichannel World by SAP

  • 6 Steps To A Smart Multichannel Strategy by NewVoiceMedia

  • Smart Customer Care In A Multichannel World by 3CLogic

  • Three Strategies For Creating Remarkable Mobile Experiences For Customers by Aspect

  • When Ancient Babylonian Customer Service Goes Multichannel by SparkCentral

  • Build Customer Loyalty Through Smart Customer Service by KANA®, A Verint® Company

  • Smart Customer Service Along The Omnichannel Journey by inContact

  • The Online Customer Service Manifesto - 10 Hard-Hitting Customer Truths Organizations Need to Hear by IntelliResponse

One easy download is all it takes to find out how your organization can start taking the steps to delivering smart customer service.


Sponsored By: KANA®, A Verint® Company

Digital transformation, done correctly, can fundamentally change just about every aspect of an organization. Each company is different and there is a path, or multiple paths, to help them move toward greater Customer Engagement Optimization.

There are specific actions that companies can focus on today to jumpstart a meaningful digital transformation—most importantly, keeping Customer Engagement front and center of every interaction.

This new white paper demonstrates how to deploy and deliver the best possible customer experiences across all communication channels.


Sponsored By: Calabrio, Verint, 3CLogic, Clicktools, OpinionLab, Confirmit and IntelliResponse

Voice-of-the-customer (VoC) programs have become a very hot strategic initiative during the past couple of years, and Gartner puts their growth at around 30 percent per annum through 2016.

Download this Best Practices Guide, and find out how to build stronger customer relationships by listening to customers and using that information in a meaningful way to promote customer loyalty and enhance business outcomes.

Inside you will find:

  • GET REAL BY REALLY LISTENING TO CUSTOMERS sponsored by Calabrio
  • FOUR TIPS FOR ENHANCING CUSTOMER ENGAGEMENT IN TODAY’S DIGITAL WORLD sponsored by Verint®
  • HOW VOICE OF THE CUSTOMER DEPENDS ON THE CONTACT CENTER BECOMING THE VOICE OF THE BUSINESS sponsored by 3CLogic
  • BEYOND HEARING, WE’RE CONVERSING sponsored by Clicktools
  • CUSTOMER EXPERIENCE DIAGNOSTICS PLAY A CRITICAL ROLE IN ANY VOICE OF CUSTOMER STRATEGY sponsored by OpinionLab
  • THE INGREDIENTS FOR CUSTOMER EXPERIENCE SUCCESS sponsored by Confirmit
  • VOICE OF THE CUSTOMER MADE EASY - Why Digital Self-Service is the Shortcut to VOC Gold sponsored by IntelliResponse

One easy download, six expert perspectives helping you plan your Voice of the Customer strategy!


Sponsored By: Sparkcentral

By 2020 90% of customer service will happen on social media.
– Glen Gilmore, Forbes Top 50 Social Media Influencer

How do brands make the leap from good social customer service to an experience that will get customers talking and sharing? Start with good social customer service.

Download this new white paper and discover how to break through the noise and maximize the power of social media.


Sponsored By: VoltDelta, KANA®, A Verint® Company, 3CLogic, Aspect, Enghouse Interactive, SAP, IQ Services, Coveo, Genesys, inContact and Intelliresponse

The Golden Rule of treating others as you would like to be treated yourself has never been more true than it is in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by establishing consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.

DOWNLOAD this FREE special section from CRM Magazine and you will receive these ten whitepapers from the biggest names in contact center solution providers, in one complete download.

  • TAKE A CONTACT CENTER SELFIE: Examine Your Service Through Your Customer’s Lens by VoltDelta
  • OMNI-CHANNEL CUSTOMER SERVICE DEMANDS THE INTELLIGENT CONTACT CENTER by KANA®, A Verint® Company
  • 5 STEPS TO CREATING A RELEVANT ‘GENERATION C’ CONTACT CENTER by 3CLogic
  • THREE SMART CRM SOLUTIONS THAT YOUR CUSTOMERS WILL TRULY APPRECIATE by Aspect
  • IVR: SHAPING THE FUTURE OF SELF-SERVICE by Enghouse Interactive
  • TAKE THE EFFORT OUT OF CUSTOMER SERVICE WITH AN INTELLIGENT OMNI-CHANNEL CONTACT CENTER by SAP
  • WEBRTC TESTING FOR TODAY’S CONTACT CENTERS by IQ Services
  • FOR EFFORTLESS CUSTOMER SERVICE YOU NEED SMARTER SEARCH by Coveo
  • 7 REQUIREMENTS FOR ARCHITECTING AN INTELLIGENT CONTACT CENTER by Genesys
  • WORKFORCE-INTELLIGENCE: THE KEY TO DELIVERING OUTSTANDING CUSTOMER EXPERIENCES by inContact
  • DEATH OF THE CONTACT CENTER 7 Things Service Executives Can Do to Control their Fate by Intelliresponse

    This special supplement are chock-full of information that will help you build a business case for building an intelligent contact center, and specific information on how to proceed.


Sponsored By: CallidusCloud, Highspot and ClearSlide

Any executive who has worked in sales understands that most salespeople are not natural superstars, but with the right training, tools, and framework, most can competently reach their goals.

DOWNLOAD this FREE Best Practices Guide and learn how to prepare salespeople to  be more effective when interacting with customers, preparing for sales calls, and even generating their own leads.

Selling is a tough job, but all too often, it is made more difficult when salespeople aren’t given the training and tools to help maximize their probability of success.

  • WHO KILLED SALES ENABLEMENT? from CallidusCloud

  • SALES ENGAGEMENT TAKES SALES ENABLEMENT TO THE NEXT LEVEL from Highspot

  • THE MODERN GUIDE TO BUILDING YOUR SALES PIPELINE from ClearSlide

So DOWNLOAD this all-inclusive special section to CRM magazine, and learn how you can help your sales team hit quota.


Sponsored By: TeamSupport

Does your company rely on scripted customer service responses?

You should DOWNLOAD this FREE white paper from TeamSupport and find out why scripts are a bad idea for customer service agents .

There are alternatives to the scripted customer service interaction, DOWNLOAD this pdf and find out how you can make your customer interactions more human.


Sponsored By: VoltDelta, Verint ®, Bloomfire, Sparkcentral and Genesys

Fostering Customer engagement (CE) is probably the hottest topic among industry pundits and analysts in the past twelve months.

 But what exactly is customer engagement?   And how do companies build engagement among their customer base?

These are some of the issues discussed in these five distinct Best Practices special section from CRM magazine.

  • The Golden Rules of Reducing Customer Effort by VoltDelta
  • Building a Culture of Customer Engagement by Verint ®
  • Transforming Your Customer Experience Through Social Collaboration by Bloomfire
  • Why Narcissistic Customers Are Your Best Advocates by Sparkcentral
  • Powering Customer Engagement Strategies in the Digital Age  by Genesys

DOWNLOAD this all-inclusive FREE white paper now!


Sponsored By: TrustSphere, Calabrio and Tableau

One of the most promising trends in the past year or two has been the democratization of analytic tools to draw meaningful insights from an ever-growing onslaught of data. But what’s really interesting is how analytic tools have proliferated with users who don’t have specialized scientific skills.

  • THE ABC OF SALES ANALYTICS – it’s not as complex as you might think! By TrustSphere

  • HARVESTING ORGANIZATIONAL GOLD ON THE SHORES OF BIG DATA Contact Centers Provide Customer Insights & Competitive Advantage By Calabrio

  • THE COMPETITIVE ADVANTAGE OF MOBILE SALES DATA By Tableau

DOWNLOAD this latest Best Practices Guide, you’ll hear from three solution providers who have created tools that allow more people throughout organizations to make better, more informed decisions.

Get your free copy today!


Sponsored By: IntelliResponse

Today’s leading virtual agents excel in delivering highly relevant, targeted marketing offers that boost online conversions.

In this FREE download, you’ll see how virtual agents open the door to revenue opportunities, by delivering relevant, targeted marketing offers that closely match the intent of customer queries, seamlessly leading customers down the purchase path while they are interacting with your brand online.

You will learn how:

  1. Virtual agents drive revenue with targeted offers

  2. To increase more conversions with virtual agents

  3. Increase your top line revenue with more relevant marketing offers

The download is quick and simple. Get your copy of “The Business Case for Digital Self-Service: TOP-LINE REVENUE” today!


Sponsored By: Velocify, VoltDelta, Parature, from Microsoft, Infor CRM, Clicktools and Bloomfire

In this FREE DOWNLOAD, you’ll hear from a cross section of top CRM executives going on record with their predictions of what the top trends in 2015 and beyond will be. Gain insight into the priorities of the executives who wrote them and the context of what is currently shaping their views.

  • 2015 WILL BE THE YEAR OF THE HIGHLY OPTIMIZED, PROCESS-DRIVEN SALES FORCE- By Nick Hedges, President & CEO, Velocify

  • CUSTOMER EXPERIENCE DRIVES 2015 CONTACT CENTER STRATEGY– By Steve Chirokas,  Vice President of Marketing, VoltDelta

  • KNOWLEDGE IS THE KEY TO FUTURE CUSTOMER SERVICE SUCCESS– By Bill Patterson, Sr. Director, Customer Self-Service Solutions for Microsoft

  • CRM IN 2015: DRIVE HIGHER USER ADOPTION FOR BETTER ROI– By Lorcan Malone, VP, Infor CRM

  • ADVICE FOR 2015: Think Journey, Not Process– By  Clicktools

  • 2015 TRENDS - By Bobby Beckmann, CTO and VP of Engineering,  Bloomfire

Do you agree with what these executives have to say?


Sponsored By: eGain and Intelliresponse

Learn how Virtual Agents can enhance your online self-service efforts and provide consistent and accurate across all channels.

Download this special section from CRM magazine and you will get:

  • ENGAGING CUSTOMERS WITH A VIRTUAL ASSISTANT: 10 Tips to Go From Valet to Walletsponsored by eGain

  • IMPROVING CONTACT CENTER PERFORMANCE WITH VIRTUAL AGENT TECHNOLOGY sponsored by Intelliresponse

Make the most of Virtual Assistants and extend the power of your brand!


Sponsored By: LiveOps and NewVoiceMedia

Find out how your company can leverage social media to improve your customer service efforts and elevate your company’s brand.

In this special supplement to CRM magazine, you will find:

  • INTEGRATING SOCIAL MEDIA INTO CONTACT CENTERS by LiveOps

  • CUSTOMER EFFORT VS CUSTOMER SATISFACTION: 3 Tips To Improve Every Customer Engagement by NewVoiceMedia

So Download this FREE Best Practices Guide to Integrating Social Media into your Contact Center and jumpstart your social strategy.


Sponsored By: Verint

Customer Engagement’s a two-way street, with information and interaction flowing in both directions.

So how do you keep the flow of engagement going with customers across multiple channels and areas of your business?

DOWNLOAD this FREE guide to implementing a closed-loop feedback system in your organization.

You will learn critical these for steps for success:

1. CAPTURE CUSTOMER AND EMPLOYEE FEEDBACK
2. LEVERAGE SURVEYS EFFECTIVELY
3. ANALYZE AND DISTRIBUTE INSIGHTS
4. ACT ON RESULTS AND CLOSE THE LOOP

If listening to your customers is important to your organization, DOWLOAD this FREE guide today!


 
 
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