[Forrester] Predictions 2025: Automation

NICE

Exclusive insights to power your customer service strategy with AI and automation

AI and automation are evolving faster than ever. For example, over 50% of successful GenAI projects in 2025 will be for employee support.*
To succeed in customer service, Forrester recommends balancing cutting-edge AI with reliable automation tools. Forrester’s report “Predictions 2025: Automation,” provides the insights you need to stay ahead.

Check out these key insights for success in 2025 so you can:

• Transform your business strategy with groundbreaking predictions
• Gain actionable insights you need to gain a competitive edge
• Anticipate and overcome challenges shaping the future of automation
• Leverage research-backed strategies to maximize ROI and growth

Start preparing for AI-powered automation today.