Extending orchestration beyond the contact center with work automation

Genesys

The future of customer experience is about more than just handling individual interactions — it’s about crafting a seamless journey that flows across every department in your organization.

Join Valerie Stam, Vice President of Omnichannel Performance at KPN, and experts from Genesys to learn how automation can transform your customer experience. During the session, you’ll also see firsthand how KPN leveraged automation to streamline processes, resolve customer issues faster and enhance agent productivity.

You’ll also gain valuable insights into bridging the front and back office, automating routine tasks and delivering a consistent, seamless customer journey across all touchpoints.

Watch the session now and gain insights on:

• Optimizing customer journeys: Learn how to deliver seamless, personalized interactions across all touchpoints.
• Boosting efficiency through automation: Discover how to automate tasks, follow-ups and back-office processes to reduce resolution times and increase agent productivity.
• Real-world success stories: Hear how KPN transformed its customer service operations, improving response times and streamlining workflows with Genesys Work Automation.