Aragon Research Globe for Intelligent Contact Centers 2025
UJET
The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.
Key Report Insights Include:
- Virtual agents are essential for effective support.
- Organizations should evaluate ICC providers and virtual agents for seamless support experiences.
- AI-driven training for employees and partners is crucial.
- Demand for automated knowledge via virtual agents is rising!
- With a focus on Generative AI to power virtual agents, the time is now to transform the contact center!