Nothing Artificial About It: A Guide to “Augmented Intelligence” for WFM

NICE

Will AI bots replace contact center agents anytime soon?

AI is miles away from truly replicating human intelligence. But that doesn’t mean it can’t bring a wealth of benefits to your contact center. AI is more like augmented intelligence instead of artificial intelligence. It enhances your contact center agents in order to optimize the work they do—without taking over their jobs.

NICE CXone WFM offers several capabilities that leverage AI. Jump into our eBook “Nothing Artificial About It” to see how AI can take out the guesswork for managers to create smoother contact center operations.

See how AI can optimize your contact center:
- Accurate forecasting of workloads for voice and digital interactions
- Optimized scheduling of employees for the just right number of agents
- Configuring schedules according to complex rules and skills

Multiply your effort with AI enhancement.

Get the eBook.