[Metrigy] Empowering Contact Center Agents with AI

NICE

Experiencing overworked agents or staff shortages? AI is here to help.

Agent attrition can throw a wrench in providing customers with exceptional experiences. Is AI the secret weapon to combat the 31.2% agent turnover crisis? Metrigy’s report, “Inside the Agent Workplace,” reveals how.

With 37% of businesses facing staffing shortages, AI fills crucial gaps. Companies cuts after-call work by 35%, boost CSAT by 39.2%, and save supervisors 119 minutes weekly. Discover how AI-powered assistance is redefining customer service excellence.

Discover key strategies to complement your employee skills with AI:

• Employ AI to increase the number of interactions that don’t need live agent support
• Leverage AI to resolve mundane tasks so agents can focus on high value interactions
• Provide agents with key information through real-time prompts
• Strategically blend human agents with AI to holistically cover customer interactions

Elevate your CX with AI-assisted agents.