Best Practices Guide: Closing the Gap Between Generative AI's Promise and Reality

NICE

Start your generative AI journey to expand your CX capabilities

According to McKinsey and Company, integrating generative AI into customer care operations has the potential to yield a 30-40% productivity surge for your business.

The promise of generative AI is vast, but what can it promise your organization? Here are some best practices to achieve the transformative power that can enrich CX and achieve superior results.

Maximize the effectiveness of gen AI:

• Leverage a unified platform to manage and optimize all modern interactions
• Apply generative AI where it will produce the best outcomes
• Select an AI language model that optimizes your desired use case
• Implement industry-specific models to deliver more accurate and relevant customer insights

Bridge the gap between gen AI’s potential and measurable success.