Responsible AI and the evolving role of the healthcare contact center

Talkdesk

AI is transforming healthcare, especially in contact centers. This CHIME and Talkdesk report provides expert insights and strategies from a CHIME-led roundtable with U.S. healthcare leaders. It shares real-world experiences and best practices, illustrating how AI improves patient experiences, streamlines contact center operations, and drives business outcomes.

Download the full report to learn more about:

- Leveraging AI to optimize contact center operations and create value.

- Balancing AI-powered self-service with human support.

- Developing a deeper understanding of patients and anticipating their needs.

- Overcoming access disparities and ensuring inclusivity in AI interactions.