Talkdesk 2024 KPI benchmarking report for contact centers

Talkdesk

At Talkdesk, we understand the critical role benchmarking plays in shaping strategic business decisions. Representing data of nearly 3,000 clients across six continents, this brand new Talkdesk KPI benchmarking report examines the impact of generative AI, self-service and automation technology, and empowering agent assistance tools across five key operational metrics relevant to all industries.

What you will learn:

- The importance and benefits of benchmarking.

- How contact center metrics changed from 2022 to 2023.

- How your contact center performance stacks up against peers across industries, regions and company sizes.

- Tips to optimize your contact center and improve customer experience.