HBR Pulse Survey: Improving Customer Service with AI

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AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response times, analyze customer data, and offer personalized solutions. But the future promises even more possibilities for innovative customer service solutions.

For organizations to harness the full potential of AI for customer service, they must make a concerted effort to understand their organization’s needs, capabilities, and limitations and to evaluate the offerings available. Download the Harvard Business Review Pulse Survey to explore how companies are currently using AI solutions to improve the customer experience (CX), what value they’re realizing, and how they’re addressing the challenges they’re encountering.

In this report, learn:

• How to reinvent the customer service experience with AI
• Hurdles to AI adoption, including data privacy concerns, integration challenges, and skills gaps.
• Recommendations for selecting and implementing the right solution

Download now