The customer service experience is increasingly one of the most important factors in retaining happy customers. Yet customers still experience frustration with multiple calls, hold times, and having to repeat their issue to several people before it is resolved.
The standard “tiered” model of customer support is obsolete, agents are frustrated and customers are suffering. In today’s fast-paced business world customers expect swift and efficient solutions to their issues. To provide exceptional customer support, companies must focus on the customer and use collaboration to improve customer service.
Read more to learn:
- Why tiered support limits customer service
- How to get the most out of your agents with a collaborative system
- How existing models of support foster poor customer service
- How to adopt the new model of collaboration, and create happy customers