Logo
BodyBGTop
destinationCRM.com Sponsored Content
For information on sponsoring a Best Practices White Paper or other Sponsored Content, Click Here
Best Practices Series   ·   Sponsored Videos
Current Sponsored Content (click on title to view/download):
Sponsored By: Informatica

Salesforce is tracking more than your sales pipeline. It’s being adopted by services, by marketing, and beyond. To play a pivotal role in shaping your Salesforce integration strategy and tame data complexity, you’ll want a plan.

Salesforce Integration For Dummies offers step-by-step guidance that’ll help you: Get more out of Salesforce: Integrate information from legacy ERP, other cloud apps (and other systems) into Salesforce to create a 360-degree, customer-centric view. Deal with data complexity: Increasing complexity can snowball and affect successful Salesforce adoption and expansion. We’ll show you the art of navigating Salesforce’s lifecycle. Know what’s needed for optimal Salesforce integration: Identify your integration points, assess your data quality, and create a master data management strategy – all parts of a Salesforce integration plan.


Sponsored By: Informatica

Cloud analytics is dramatically altering business intelligence. Some businesses will capitalize on these promising new technologies and gain key insights that’ll help them gain competitive advantage. And others won’t.

Download “Cloud Analytics For Dummies to learn:

  • The business benefits of cloud analytics
  • How to plan your analytics infrastructure
  • How other companies have benefited from cloud analytics
  • 10 dos and don’ts for evaluating cloud analytics solutions like Amazon Redshift, Salesforce Analytics Cloud, Tableau, and more


By Johanna Lubahn Managing Director Call Center Solutions Cohen Brown Management Group, Inc.

Digital wallboards are gold mines for contact centers. In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboards provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees. They provide managers and employees alike with performance and customer-care-quality metrics simultaneously so that they can react instantly. They enable tremendous flexibility of messaging. They deliver their information on any device anywhere the user wants it delivered. And they do all of these things at low cost through innovative technology.

This free white paper walks you through 4 easy steps to make wallboards work for you, and helps you learn how to extract the full potential of your contact center agents.


FREE TRIAL Sponsored By: SJS Solutions

Let’s face it we all perform better, are less likely to cause disruption and are more pleasant to deal with when we are happy, at home and at work. It’s human nature. Forward thinking companies have known this for some time and by focussing and investing in their employees and the environments they work in they have been enjoying better performance, lower staff attrition, a reduction in training costs, less employee absenteeism and a higher calibre of applicant.

Moving from low employee satisfaction to high is not something you can fix overnight but there are some affordable steps you can take right now, today:

  • Avoid analytics, instead seek and convey to agents customers real feelings and feedback.
  • Replace reporting with supporting, the more agents know, the more confident they will be and we all know confidence builds trust.
  • Define what a good transaction is and measure how often they occur and why.
  • Move the spot light away from call handling metrics, they are useful but your wallboards, mobile apps and desktop wallboards need to be refocused towards creating an engaging, fun, high tech and dynamic environment for your agents.

SJS Solutions Employee Engagement and Communications Software can help. Visit our website and start to create displays that truly support your agents.

FREE TRIAL


Sponsored By: Bluewolf

It once took salespeople at The Standard days to prepare a quote for a broker. Now it takes only minutes.
 
In an industry where speed and mobility are everything, there was no time for inefficient sales processes. Bluewolf transformed The Standard’s quoting process, giving salespeople more time to focus on winning business. 
 
Read about The Standard’s transformation story, and find out how Bluewolf can help mobilize your sales team and grow your business.


 
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us