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On-Demand Webinar from ServiceNow

TSIA is pleased to have a member, GE Digital, share their transformation story. Join Jolene Jeffries as she details how GE is transforming itself into a digital innovator, and radically changing the way they support their customers worldwide to keep pace with that transformation.

Learn how GE is swiftly crafting customer service strategies and a unified system to resolve the chaos behind the scenes and deliver a more effortless, personalized, and integrated service experience for their customers and agents worldwide.


Sponsored By: Trianz and Informatica

Create great customer experiences with trusted customer data. With a 360-degree view of customers fueled by trusted, governed and relevant data, your organization can deliver a best-in-class experience that keeps customers returning again and again.


White Paper From: CallidusCloud

What drives your CRM strategy? Let’s hope it’s your customers’ needs; however most businesses today often focus on internal processes and lose sight of the customer.  

It's time to put customers back in the center! 

Read this guide for clear insights and advice on how you can better leverage CRM to improve customer satisfaction and loyalty.   Make sure you have your customer’s best interest in mind and: 

  • Learn the six steps to better customer experience by focusing on relationships.
  • Determine where, when, and how customers want to provide feedback.
  • Impact each phase of the customer journey: want, research, engage, buy, use, and comment.


White Paper From: CallidusCloud

Share the Spotlight with Sales

The financial impact of customer service is very real. So why are service and support departments typically thought of as cost centers instead of profit centers? How do you—once and for all—turn that idea on its head and finally prove the value of your department?

In this white paper, you’ll learn:

  • Why newer isn’t better
  • What to do with customer feedback, and
  • Get five powerful ways to retain customers and drive profits


Sponsored By: OpenText

Customer feedback is oxygen to contact center and VOC leaders.  But in an age of empowered consumers, using traditional survey methods alone may seem outdated.  Download the Digital Clarity Group InsightBrief, Looking for Customer Feedback in All the Right Places, and learn how to build an "Ask + Listen" strategy.



In the digital age, your business is defined by technology. Your business wants to evolve.

Digital transformation is a concept that companies have defined and redefined multiple times in the scope of several decades. For the purpose of this e-book, we will revisit digital transformation as a construct of emerging cloud customer relationship management platforms (CRM), cloud contact center and other software as a service (SaaS) technologies; cloud infrastructure; advanced analytics engines and artificial intelligence. Through this lens, we will address digital transformation as a metamorphic process by which companies improve operational efficiency and depart from generalized marketing, sales and customer service to pursue specific and individualized approaches that improve profits, customer satisfaction and customer retention.

In this document:

  • Learn how to define and create digital transformation
  • Discuss technology leading the technological revolution
  • Develop a plan for your own digital transformation


New research from Experian Data Quality

The chief data officer (CDO) is a critical role for organizations that are creating a strategy to power their business and leverage their data as an asset. 

Experian Data Quality’s latest research report examines the role of the CDO, their objectives, the relationship between the CDO and CIO, and more!



With over 1,500 CRM vendors listed in this Buyer’s Guide & Vendor Directory, this is the most comprehensive list of CRM solution providers that CRM Magazine has published to date.

Choose from these tags:

  
AI, Machine LearningData/Infomation ProvidersMarketing
AnalyticseCommerceMarketing Automation
AppExchangeEFMMobile
B2BEnterpriseOmni/Multi Channel
Big DataGamificationProfessional Services
Business IntelligenceGoogle AppsSales
Call CenterHelp DeskSelf Service
ChannelIntegrationSMB/Midmarket
CloudInternet of ThingsSocial
CRM PlatformIVRSpeech Technology
Customer ExperienceKnowledge ManagementVoice of the Customer
Customer ServiceLead ManagementWebRTC
DataLocalizationWorkforce Optimization


Visit our website for  more in-depth profiles in our Buyer’s Guide that lists their offerings, including all the content our editorial staff has written about them and their solutions, with relevant links, video, case studies, white papers, and indexes to make your research easier and more efficient. Plus, this year we offer a comprehensive directory of every company currently on our radar that touches the CRM space.

Sections of this CRM Buyer’s Guide & Vendor Directory will be updated quarterly.

Visit www.destinationCRM.com/BuyersGuide for more information.

Updated September 1, 2017


New eBook from Conga

Download the eBook and discover which documents to automate to set your entire organization up for long-term success.

Despite heavy investments in technologies designed to simplify business operations, many organizations still feel stuck in the slow lane because of time-consuming manual processes across their business. In fact, sales teams can spend up to one-third of every day manually entering data for customer quotes, proposals, and contracts!

Document automation solutions can transform your organization into an agile, productive, and profitable machine with a strategic advantage over your competitors.

Download The 7 Essential Documents To Automate For Business Success and learn:

  • Why document automation is essential to success in today’s business landscape.
  • The secrets to increasing team efficiency and improving performance without requiring additional resources or expenses.
  • How to improve brand consistency, customer service, and sales velocity while eliminating time-consuming and error-prone manual data entry.
  • The 7 most important documents to automate for success now and in the future.


New eBook from Everstring

AI is already powering business growth across sales teams in many industries. Yet, some companies are still unsure of how AI can help jumpstart sales cycles and speed up day-to-day sales functions. In this ebook, we will walk through 5 key AI growth hacks that can help your sales team close more deals in less time.


Elan Moriah President, Customer Engagement Solutions, Verint

Today’s customer is smart, engaged, connected and informed. To keep pace with this new breed of customer, organizations must also become smarter and more connected. Download this View From the Top from Elan Moriah, President of Verint's Customer Engagement Solutions.


Elan Moriah President, Customer Engagement Solutions, Verint

Backed by the right customer engagement solutions, capabilities, business processes and models, intelligent customer service can be a reality in engaging and empowering employees, and in meeting and exceeding evolving customer expectations.


 
 
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