The role of customer experience in the digital age is quickly becoming one of the most important drivers to overall revenue. However, less than 25 percent of companiesi have been able to find a centralized customer service solution that meets their needs (thinkJar).
Download Strategic Considerations When Building Customer Service for the Next Decade to learn where customer service stands to gain:
- Centralization & consistency. How customer service can be at the epicenter of your company’s ability to deliver a differentiated and a consistent engagement experience.
- Intelligent data & predictive analytics. How intelligent customer service technology leverages existing customer history, machine learning, and predictive data to drive relevant, powerful customer conversations.
- Improved performance. Let technology help your organization understand which methods work, which don’t, and how to polish your process into its highest performance possible.
i Source: Intelligent Customer Service in the Digital Age.