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Sponsored by: RedPoint Global

While they’re intensifying, business-data challenges aren’t new. Companies have tried several strategies in their attempt to harness the power of data in ways that are feasible and effective. The best data analyses and game-changing insights will never happen without the right data in the right place at the right time. That’s why data preparation is a non-negotiable must for any successful customer-engagement initiative. The fact is, you can’t simply load data from multiple sources and expect it to make sense.  This white paper examines the shortcomings of traditional approaches such as data warehouses/data lakes and explores the power of connected data.

Sponsored by USAN

The concept of self-service has been around for many years, but today it's experiencing a revolution. Real improvements in self-service capabilities - both voice and web - are upon us today. From visual IVR to chatbots, self-service technology is transforming the customer experience.

Topics that are covered:

  • Drivers and Issues with Customer Self-Service
  • Smart Mobile Device Developments
  • Call Avoidance Solutions
  • Chatbots and Virtual Agents
  • Pre-Call, In-Call and Post-Call Self-Service Solutions
  • Artificial Intelligence and Robotics

White Paper from Infor CRM

It’s time to take another look at your CRM software and help it break free from the walls of your sales department. Maybe you can better leverage what you have, or maybe it’s time for an upgrade. Whatever the case, taking action to implement CRM to its full potential will help you build longer, more profitable customer relationships. Here’s why CRM is the key to getting customers to renew and spend more money with you.

The Immersion Approach That Helps Customers Make and Implement the Right Technology Decisions

An Omnichannel approach is touted as a necessity for enterprise organizations - retail and others - to better understand their customers and drive sales forward. Many organizations believe this approach to be a necessity, but don’t always know how to implement the tools or optimize them for their specific use case.

In this brief, “Is Omnichannel Always the Best Choice?” we’ll  take a deeper look at a phased-approach methodology  for evaluating, planning and implementing the right technologies for organizations, providing a seamless business solution and maximizing ROI.

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