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June 04, 2008

Case Studies
So Hot It's Cool
Ice Energy pumps up sales with the heat of email marketing.
CRM Featured Articles
Zuora's New SaaS: Subscriptions-as-a-Service
Industry veterans launch an on-demand billing provider, offering a new way to handle time-based invoicing for goods and services.
Talisma Acquired by nGenera
The relative newcomer -- a provider of "business-innovation platforms" -- looks to add Talisma's customer-interaction software to its rapidly expanding platform.
Companies Still Miss the Mark on the Complete Customer Experience
A new study maintains that while many companies claim they're crafting quality customer service, most still fail to deliver.
SugarCRM Unveils its Data Center Edition
The open source CRM vendor moves to put customization and control in the hands of enterprise customers and partners.
Making Mashup Masterpieces
Business just got a little more hands on -- and a lot more interesting.
Multiple Networks + Multiple Vendors = Multiple Headaches?
Merging traditional and new access technologies for streamlined success.

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