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August 02, 2017

CRM Featured Articles

NICE Launches NICE inContact CXone

The cloud platform looks to help organizations improve their cross-channel customer experience. (Featured on SmartCustomerService.com.)

Viewpoints

Customer Service Is Not Just a Department

Customer service is the responsibility of everyone in your company, from the CEO to the janitor. (Featured on SmartCustomerService.com.)

Front Office

Consumers Score a Huge Win

Companies, vendors, and consumers should be prepared to work together to curb the possible misuse of the technology

CRM Across the Wire

noHold Builds Salesforce Connector

noHold builds a connector enabling SICURA QuickStart to integrate with Salesforce

[24]7 Launches Customer Journey Analytics

[24]7 Customer Journey Analytics builds on technology acquired from KPMG Capital.

LiveWorld's Newest Platform Blends Bots and Humans

LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale. (Featured on SmartCustomerService.com.)

NewVoiceMedia Adds Conversation Analyzer Speech Analytics

NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechtTechMag.com.)