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February 13, 2017

CRM Across the Wire
Marchex Partners with Facebook
Marchex launches Omnichannel Analytics Cloud for a complete view of customer online and offline behavior.
Bigtincan Releases Hub Platform on Salesforce's AppExchange
Bigtincan's customers can now leverage the power of AI and machine learning through the Salesforce AppExchange.
Reward Sciences Partners with Zapier
New integration with Zapier simplifies the process of rewarding customer and employee behaviors.
Melissa Data Adds Premium Phone and Caller ID
Melissa Data has expanded its global phone verification capabilities with caller ID and alerts on the status of mobile numbers.
Confirmit Launches Survey Designer
Users can create surveys once and deploy them across multiple channels.
MaritzCX Partners with CX Workout
Joint solution offers journey mapping based on qualitative research and quantitative analysis.
CRM Featured Articles
InMoment Announces Explore
The analytics solution enables companies to derive real-time insights from existing customer data.
Masergy Unveils Its Cloud Contact Center
The newest addition to Masergy's unified communications-as-a-service offering supports intelligent call routing and compatibility with Salesforce.com. (Featured on SmartCustomerService.com.)
Businesses Do Better with Customer-First Marketing
Customer satisfaction is 269 percent higher when marketing puts consumer needs first
Magazine Features
Customer Reviews Require the Right Response
A smart approach can turn the tide of consumer sentiment
3 Benefits of an Open-Email Culture
Radical transparency at your company may sound scary, but it's not about privacy invasion; it's about collaboration.
Headed for a Customer Breakup?
Three things that could end a customer relationship. (Featured on SmartCustomerService.com.)

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