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November 09, 2016

CRM Across the Wire
Sundown Launches Artificial Intelligence App Chloe for Magento
Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento. (Featured on SpeechTechMag.com.)
Confirmit Partners with LivingLens
The combined solution will add video feedback collection and analysis to Confirmit's Horizons platform.
Undertone Launches the Expandable Teaser Ad Format
Expandable Teaser Ads entice consumers with teasers that animate above content and expand when initiated.
Cloud Contact Center Market to Triple in Five Years
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
NewVoiceMedia Launches Winter '17 Release
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
Junxure Cloud, Riskalyze Announce Integration
The integration brings together CRM and risk analysis platforms for financial advisors.
CRM Featured News
Verint Partners with Forrester for Engagement Analytics
The partnership combines Forrester's CX Index with Verint's Enterprise Feedback Management to help companies benchmark their customer service against competitors.
Freshdesk’s New Funding Opens the Door to AI Service Solutions
Freshdesk is continuing to expand its solutions beyond customer service, with fresh funding putting the company in a position where it has the flexibility to innovate, says Dilawar Syed, president at Freshdesk. (Featured on SmartCustomerService.com.)
Insight
Apple, Google, Verizon, and Others Join Fight Against Robocalls
The federal government is asking the industry to do more to thwart automated marketing calls
Magazine Features
Native Ads: Balance Brand Promotion with Compelling Content
With the right execution, native advertising can be an effective component of any marketing strategy
Viewpoints
You Need an Engagement Program in the Contact Center
Engaged contact center agents are a sure-fire way to keep costs under control. (Featured on SmartCustomerService.com.)



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