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October 12, 2016

Case Studies
Advocate Uses Hootsuite to Maintain a Healthy Social Presence
Hootsuite is helping Advocate Health Care manage 35 separate social media accounts
CRM Across the Wire
Medallia Expands Its Integrations
Enhanced capabilities help companies capture customer feedback and integrate with other business systems.
AVDS Partners with Vidyo
Automated Voice & Data Solutions will now offer enhanced video interactions for customer service. (Featured on SmartCustomerService.com.)
MeritDirect Partners with Bombora
MeritDirect enhances its databases with Bombora's Intent Data
InsideView Updates Insights for Microsoft Dynamics 365
InsideView has embedded Insights right into the Dynamics 365 platform.
Act-On Launches Act-On for Microsoft Solutions
Act-On is integrated with Microsoft Dynamics CRM, Power BI, and Outlook and hosted on Azure.
CRM Featured Articles
Deloitte Digital Announces CloudMix Enhancements
The updates include expanded integrations with Salesforce Service Cloud and NetSuite
Reality Check
Is Government CRM’s Next Big Market?
Lawmakers need help understanding and communicating with their customers (i.e., constituents)
5 Common CRM Myths—Busted
It's time to empower a new breed of CRM that helps customers transform their businesses by building extraordinary customer relationships from the first engagement forward.

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