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October 10, 2016

CRM Across the Wire
Optimove Launches Optibot
Optimove's Optibot automates campaign analysis to help marketers make marketing decisions.
inContact Updates Agent for Salesforce
inContact unveils newest release of Agent for Salesforce on the Salesforce AppExchange. (Featured on SmartCustomerService.com.)
Chute Launches Salesforce Community Cloud App
Chute's Salesforce Community Cloud App brings compelling vsuals into online communities.
MaritzCX Now Available in the Oracle Cloud Marketplace
Oracle Sales Cloud customers can now use MaritzCX to receive real-time customer feedback.
MomentFeed Enables Snapchat Geofilter Campaigns
Geofilters help multilocation retailers to engage and grow their Millennial and mobile customer bases.
Accenture Partners with Adobe on Customer Engagement Solutions for Financial Services
New digital marketing solutions help attract, engage and retain high-value customers
CRM Featured Articles
NGDATA Acquires Personalized Video Platform Rednun
The company's customer experience solution will now be bolstered by real-time video content.
ClearSlide Unveils the ION Version of its Sales Engagement Platform
The technology leverages customer engagement data to help sales professionals tend to their teams, and their most promising opportunities.
Magazine Features
The Rise of the Sharing Economy
Although the term itself might be vague, the fundamental principles of the disruptive business model are here to stay
The Tipping Point
3 Ways Sales Leaders Can Help Reps Hit Their Numbers
Managers need to take a step back to move the sales force forward
Viewpoints
Use Voice of the Customer as a Catalyst for Change
Driving customer service change doesn't have to involve more surveys; it means engaging employees to drive the right behaviors. (Featured on SmartCustomerService.com.)
2 Questions Intelligent CRM Systems Must Answer
To get a complete customer profile that provides actionable insights, the relationship between company and customer must be cultivated.



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