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August 03, 2016

CRM Across the Wire
Ytel Partners with Zoho CRM
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on SmartCustomerService.com.)
DrivenBI Releases SRK 3.0
SRK drops an Analytics Tab in Salesforce.com to integrate spreadsheets, relational databases, third-party cloud services, network devices, and social media.
Lexalytics Moves Semantria to Microsoft's Azure Cloud Platform
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
Salesbox CRM Partners with AppDirect
Salesbox CRM joins AppDirect's ecosystem of coud services.
Socious Releases Member Engagement Dashboard and Metrics Bar
Socious unveils new tools to help association professionals and community managers make more informed decisions about steering and growing their communities.
CRM Featured Articles
Magento Acquires RJMetrics
The new solution—Magento Analytics—looks to provide users with actionable data and insights.
4 Reasons Customers Still Love Contact Centers
As brands increasingly strive to provide self-service options for customers to solve straightforward problems quickly and efficiently, contact centers are taking on new roles. (Featured on SmartCustomerService.com.)
Front Office
CRM’s Next Biggest Trend: Predictive Analytics
It's like having a personal guide who tells sales and marketing professionals 'This profile is one of your best'
Magazine Features
The 2016 CRM Market Leaders
Our finalist and winners in nine categories show the way forward with robust solutions, success in customer engagement, and smart strategies for the future.
Marketing Automation's Dirty Little Secret
Solutions need to match up with how marketers actually work. But too often it's the other way around.

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