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April 20, 2016

CRM Across the Wire
ConvergeHub Adds Email Features to Its Converged CRM Platform
Email History View Status and Reply All and Forward functionalities are added to ConvergeHub's CRM software for SMBs.
Infor Releases Version 8.3 of Its CRM Solution
Infor CRM 8.3 offers enhanced mobile features, offline functionality, and new configurations and interfaces.
Lead411 Releases TrackStar for Tracking Contacts
Lead intelligence platform captures job changes, tracks sales champions and mitigates risk associated with losing champions to new jobs
Yesmail360i Cross-Channel Marketing and Analytics Platform Launches
Yesmail360i brings together technology, data, analytics, and campaign execution in one single sign-on solution.
OpenText to Acquire HP's Customer Experience Software
OpenText's $170 million purchase of HP's software assets will strengthen its enterprise information management offerings. (Featured on SmartCustomerService.com.)
CRM Featured Articles
Facebook Debuts Customer Service Bots on Messenger
The new automated response system for customer support and e-commerce interactions can support text as well as images and links. (Featured on SmartCustomerService.com.)
Segmint Enhances Its SegmintOne Marketing Platform
New features include control group functions, real-time capabilities, business intelligence dashboards, and intent KLIs.
Customer Experience
Apple and JetBlue Focus on Customer Emotion—and So Should You
Don't miss this crucial component of CX
Digital Dexterity a Dream for Most
Only 7 percent of companies worldwide have mastered the digital domain
Will European Customers Trust You With Their Data?
Complying with EU security guidelines now can help build customer trust—and give you a leg up on competitors.
The One Thing You Need to Engage Customer Service Employees
Engaging customer service employees requires a clear vision that is communicated to everyone. (Featured on SmartCustomerService.com.)

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