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April 18, 2016

CRM Across the Wire
Nimble Joins the Google for Work Partner Program
The integration between Nimble's CRM suite and Google for Work syncs contacts, calendars, Gmail, and Google Drive into a unified sales and marketing system.
Altify Releases Altify Max, an Augmented Intelligence Sales Platform
Altify Max combines human and machine intelligence in one platform to provide sales people with action recommendations.
PandaDoc Integrates with Oracle Sales Cloud
Oracle Cloud customers can now use PandaDoc to automate their sales documents directly within their platform.
Unmetric integrates Promoted Post Detection with Analyze
Unmetric users can now identify promoted Facebook posts in Unmetric's entire database of more than 40,000 brands.
Livefyre Integrates with OpenText Experience Suite
The integration between LiveFyre and OpenText enables companies to capture customer sentiment through social applications and dynamic user-generated content.
ConnectAndSell Launches the Sales Velocity Framework
ConnectAndSell's Sales Velocity Framework sends customized alerts, dashboards, and sales activity reports to warn managers as soon as an issue is detected and the root cause is identified.
Basis Technology Delivers Cloud-Based Text Analytics
With Basis Technology's text analytics, machine learning powers a broad set of semantic services across 20 languages.
CRM Featured Articles
Apttus Announces New Solutions at its Accelerate 2016 Conference
The company prominently featured the Apttus Intelligent Cloud and Apttus E-Commerce solution.
Pegasystems Acquires Robotic Automation Software Provider OpenSpan
The acquisition brings together robotics, analytics, and case management to enable more productive contact center employees. (Featured on SmartCustomerService.com.)
33Across Joins Oracle's Data Cloud to Help Marketers Hone Campaigns
The vendor enriches Oracle's Audience Data Marketplace with more than 200 segments.
Chat Apps Top Social Media for Consumers
Messaging platforms are getting crammed with business capabilities
Small Biz Buzz
Get Mobile Sites and Apps to Work for You
Creating better customer experiences on the go is the key to unlocking value
Great Sales Managers Need to Be Great Coaches, Too
Focusing on numbers and processes is important, but don't forget to cultivate your talent.
The Transformational Value of Knowledge Management for Customer Service
The right knowledge, powered by artificial intelligence, can have a positive effect on all of the top contact center metrics. (Featured on SmartCustomerService.com.)

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