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November 18, 2015

CRM Across the Wire
Ensighten Launches Mobile Tag Management and Optimization Solution
Integrated solution enables companies to jump start their mobile initiatives.
UserCare Launches An In-App Mobile Customer Care Solution
UserCare Software helps mobile app publishers add real-time customer service and customer relationship management within their apps. (Featured on SmartCustomerService.com.)
Arrayworks Emerges with a New CRM Platform
Arrayworks combines CRM, BPM, and project management in a single low-code platform.
CRM Innovation Updates Event2CRM
Event2CRM integrates Eventbrite.com with Microsoft Dynamics CRM.
Spredfast Launches Promotions, a Game for Collecting Customer Data
Customizable social contest builder collects unique data that matters to companies.
CRM Featured Articles
Connectivity Integrates with RingCentral to Enhance Customer Profiles
The combined platforms allow businesses to access—and track—enormous amounts of customer data.
Vidyard Launches Vidyard Live Streaming Media Solution
Vidyard Live enables marketing and sales to see who watches their live events and automatically converts videos for on-demand use.
Customer Experience
The Transforming Power of Positive Psychology
Tap into this new discipline for sustainable change
Contact Center Outsourcing's Rising Costs
Calls to overseas contact centers take much more time
Finding Lost Sales Revenue: It's All About the Process
Getting a well-defined sales process in place is important. Having it adopted and automated is even better.
The Greatest Contact Center Traits Have Little to Do with Technology
Managers need to overcome human factors, such as structural, cultural, hierarchical, and individual barriers, to make their contact centers excel. (Featured on SmartCustomerService.com.)

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