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August 12, 2015

CRM Across the Wire
Melissa Data Brings Global Address Verification to Microsoft Dynamics CRM
Data quality integration enables users to cleanse, verify, and enhance international customer data.
Aspect Software Acquires LinguaSys
Aspect gains Linguasys' natural language understanding and interactive text response technology.
Moki Launches MokiTouch 2 Free Kiosk App
MokiTouch 2 offers advanced analytics and remote management of in-store customer kiosks.
Digium Releases SDKs for Adding Communications to Mobile Apps
The Respoke SDKs allow companies to add instant messaging, WebRTC, and push notifications to their mobile apps.
Evergage Releases Evergage Recommend
Evergage Recommend is a personalization tool that targets Web site visitors with relevant information.
Nexidia Partners with Cicero
New contact center recording and analytics solutions support Interaction Analytics and PCI compliance. (Featured on SpeechTechMag.com.)
MindStream Analytics Partners with Lavastorm
The partnership will provide analytics software and related consulting services.
CRM Featured Articles
Magazine Features
The 2015 CRM Market Influential Leaders
Whether they're creating new technology (the Apple Watch) or a new way of catching a cab (Uber), these visionaries are showing us all the way forward.
Small Biz Buzz
Spring Events Yield Web Trends for SMBs
Digital touch points—and digital wallets—lead the way
Viewpoints
How HP Integrated Social Media into its International CRM System
Discover a 360-degree solution for social care.



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