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June 17, 2015

CRM Across the Wire
SAP Updates Its Predictive Analytics Software
Version 2.2 of SAP Predictive Analytics supports wider datasets and greater integrations.
SAP Updates SAP HANA with Service Pack 10
The newest version of SAP HANA offers increased data synchronization and remote capabilities.
Geofeedia Releases Location-Based Social Media Intelligence Platform
Geofeedia 4.0 lets users understand social media at a specific location in real time.
ZDirect Introduces Response Center
ZDirect Response Center lets hotels field and respond to guest feedback through a single platform.
NICE Releases Complaints Management Suite
The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints. (Featured on SpeechTechMag.com.)
[24]7 Launches Virtual Agent Technology
The virtual agent relies on technology gained during [24]7's acquisition of IntelliResponse. (Featured on SpeechTechMag.com.)
CRM Featured Articles
Insight
Nielsen Will Rate Internet-Streamed Shows
Efforts are under way to calculate viewership as interest continues to shift away from cable TV
Reality Check
What We've Got Here Is Failure to Collaborate
If networking systems are underused, don't blame the technology
Viewpoints
4 Ways Marketers Can Connect Effectively with Millennials
They're plugged in and have plenty of choices. How do you reach them? Personalize.



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