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June 15, 2015

CRM Across the Wire
Higher Ground Adds to Its Calibre Call Recording Solution
Speech analytics, mobile recording, and surveying tools round out the new offerings. (Featured on SpeechTechMag.com.)
VIPorbit Software Introduces Vipor CRM 1.1
Vipor CRM 1.1 delivers user-requested features and enhanced performance.
PandaDoc Is Now Integrated with Zendesk
Thew integration simplifies document-related tasks from within Zendesk.
Fonolo and Aspect Partner to Bring Multichannel Call-Backs to Call Centers
Fonolo joins the Aspect Technology Alliance Program.
Acxiom Rebrands Digital Impact as Acxiom Impact
Acxiom Impact, an advanced marketing offering specifically designed for enterprise marketers.
SalesPredict Releases SaaS Predictive Customer Success Solution
New SalesPredict solution uses predictive analytics to predict customer churn.
CRM Featured Articles
Verint Engage Conference: Adding Emotional Connections Is a Key Differentiator
The conference's keynote speaker says creativity, risk-taking, and emotional engagement can be as powerful as analytics. (Featured on SmartCustomerService.com.)
The Secret to Loyalty Is Less Effort, Speakers at Interactive Intelligence's Interactions Assert
Simply delighting customers doesn't breed loyalty, but it can cost more, CEB research suggests.
Brainshark Releases Brainshark Live for Sales Accelerator
New features allow sales organizations to share and track the success of their presentations within one interface.
Customer Experience
Taking a Measurable Approach to Customer Experience
The ideal experience must deliver for consumers and businesses
CX Spending Is on the Rise
Companies start to see value in their customer experience efforts
Keep Your Customers by Keeping Your Promises
Your brand, and your customers, deserve more than lip service.
Cash Register Versus Customer
Stringent adherence to policies and procedures rather than occasional exceptions could cost companies customers. (Featured on SmartCustomerService.com.)

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