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December 15, 2014

CRM Across the Wire
Avaya Pairs with Google on Contact Center Solutions
The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
Vembu Offers Free Unified CRM Cloud for SMBs
Vembu CRM includes SalesDesk, HelpDesk, and SocialDesk.
YouAppi Releases OneRun Mobile Customer Acquisition Solution
Through its proprietary predictive algorithms, YouAppi delivers customers predicted to generate the highest post-conversion lifetime value.
SocialBro Launches SocialBro Monitoring for Twitter
SocialBro Monitoring adds to the company's Twitter marketing platform.
QuestionPro Acquires RapidEngage
The deal brings together two firms in the online customer survey industry.
CRM Featured Articles
WealthEngine and DonorCommunity Partner on Integrated Fundraising Solutions
The partnership enables organizations to better segment and target contributors.
UPS Calls on Marketers to Help Manage Holiday Peak
A joint effort is designed to curb shipping slowdowns this year.
Reality Check
Coaching Solutions Guide Reps to Sales Success
Innovation steps in where sales training leaves off.
Multichannel Marketing Initiatives in the Context of the Campaign Trail
Election-season takeaways help retailers prepare for the holidays.
How Customer Churn Can Lead to Better Sales
Used with metrics that monitor performance quality, churn can provide insight into every aspect of an organization. (Featured on SmartCustomerService.com.)

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