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December 08, 2014

CRM Across the Wire
IBM Releases Beta Version of Watson Analytics
IBM's cognitive computing platform and social community is now available in beta.
Accenture and IPsoft Expand Relationship Around the Amelia Artificial Intelligence Platform
Cognitive computing helps clients accelerate into a new era of business performance.
Idomoo Introduces Personalized Video Engagement Platform
Idomoo Personalized Video Engagement Platform gives customers highly relevant, meaningful, and emotional experiences.
HP Releases Haven OnDemand Big Data Platform
HP has extended it Haven big data analytics throughout its software portfolio.
Promoter.io Launches NPS Loyalty Analytics Platform
Promoter.io lets businesses predict customer behavior, proactively eliminate churn and negative word of mouth, and identify their most loyal promoters.
CRM Featured Articles
Q&A: LiveOps CEO Gets Human About Great Customer Service
Vasili Triant says keep it simple and stop overthinking customer service. (Featured on SmartCustomerService.com.)
Pipeliner CRM Launches Elements Solution to Smooth Sales Processes
New visual features are designed to help salespeople meet quotas through collaboration.
TCN Launches Platform 3 VocalVision
VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents. (Featured on SpeechTechMag.com.)
Zendesk Launches Embeddables to Make Customer Service Native to Mobile Apps
Users can now incorporate self-service, ticket submission, and chats into apps.
Magazine Features
An Evening with Buddy Valastro, the Real-Life Willy Wonka
As Carlo's Bakery gets bigger and embraces new technology, the Cake Boss' business philosophy stays true to its roots. (This story originally appeared on DestinationCRM on October 24, 2014.)
Reality Check
Coaching Solutions Guide Reps to Sales Success
Innovation steps in where sales training leaves off.
5 Steps to Earning Customer Loyalty
Boost repeat business with superior customer service.

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