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November 19, 2014

Case Studies
CRM Yields New Efficiencies for City Harvest
The food rescue organization broadens its reach with Microsoft Dynamics.
CRM Across the Wire
Campaign Monitor Acquires Online Survey Vendor GetFeedback
The acquisition accelerates Campaign Monitor's growth in the $5 billion market for email marketing and online survey applications
Optimizely Expands to Mobile Apps
Optimizely now powers connected customer experiences across the Web and now mobile apps.
Cloudwords Integrates with Oracle's WebCenter Sites and WebCenter Content
Cloudwords' native integration with Oracle's user engagement platforms simplifies translation of content for multilingual audiences.
Expert System Extends the Cogito API
Expert System API series powers "human-like" comprehension and context across massive stores of unstructured data.
NICE Joins the FIDO Alliance
NICE brings real-time voice authentication expertise to the Fast IDentity Online Alliance. (Featured on SpeechTechMag.com.)
CRM Featured Articles
Customer Experience
How to Create Meaningful Customer Experiences
Tap into the power of purpose, empathy, and memories.
Reaching Millennial Customers This Holiday Season
A multichannel strategy trumps low prices and promotions to snag this elusive audience. (Featured on SmartCustomerService.com.)
Sluggish Information Flow Is Behind Many Customer Service Issues
Forrester survey finds customer-facing employees see a larger gap in communication than managers do.

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