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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 01, 2014

CRM Across the Wire
Avoka Releases Transact 4.1
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
8x8 Releases Virtual Contact Center 8.1
8x8's newest release offers more omnichannel capabilities for scripting and executing customer interactions.
3CLogic and IntelaCloud Partner on Contact Center and PBX Solution
Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.
IPsoft Introduces Amelia, Its New Artificial Intelligence Platform
Amelia can learn to help customers and associates by absorbing data and observing people.
Enghouse Interactive Introduces Quality Management Suite v 5.3
Version 5.3 of Enghouse's IP call and computer recording, monitoring, and evaluation software features advanced integration, PBX support, and flexibility.
CRM Featured Articles
Front Office
Are You Correctly Measuring Customer Satisfaction?
Unfortunately, bad customer service stories are more common than we'd like to think.
Magazine Features
Should CSRs Be Paid for Performance?
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Viewpoints
Seller Ignorance Is Not Bliss
How today's sales teams are insulting buyer intelligence.
The State of B2B Self-Service in 2014
A TSIA survey reveals that a majority of respondents prefer self-service to other channels, but few are finding what they need. (Featured on SmartCustomerService.com.)



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