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September 03, 2014

CRM Across the Wire
Salesforce.com Launches Salesforce1 Community Cloud
New Community Cloud propels Salesforce.com into the fast-growing $3.5 billion enterprise collaboration market.
Telstra Extends Whispir Conversation Platform to the US
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
Trumpia Releases Auto Campaigns Advanced Marketing Feature
With Auto Campaigns, companies can set campaigns to run automatically when triggers are hit.
LiveLOOK Introduces TrueView Feature
TrueView adjusts the agent's view of the customer's screen during co-browsing sessions.
SlickText.com Adopts Webhooks
The text message marketing service provider has added a new webhook system.
Salesnet Announces Upcoming CRM Feature Pack Release
Feature pack includes data management, security and browser compatibility enhancements
CRM Featured Articles
Curalate's Like2Buy Helps Companies Monetize Social Engagement
The new tool allows brands to make Instagram images shoppable.
Front Office
Five Ways to Reveal Your Customer Data
New methods of collecting customer data are already providing attractive returns on their investment.
Magazine Features
Could Mobile CRM Solve Field Sales' Biggest Problems?
Understanding the options could help your organization determine which solution is best.
The Missing Piece of the Customer Experience Puzzle
Visually enabled IVR picks up where apps and self-service leave off.

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