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July 09, 2014

CRM Across the Wire
StrongView Adds Contextual Marketing to Its Message Studio Marketing Cloud
Latest release of Message Studio enables marketers to leverage offline or online channel for analysis, targeting, and engagement.
Vocalcom Updates Effortless Contact Center Software
New multichannel capabilities added to Vocalcom's Effortless Contact Center solution.
Swiftpage Announces Open Beta for Act! Cloud Service in North America
Swiftpage has invited small business owners to sign up at cloud.act.com and join in final testing of its new online contact and interaction management service.
Blackbaud Expands The Raiser’s Edge CRM Capabilities
Blackbaud offers new fundraising, analytics, social, mobile, and other capabilities in new version of the Raiser's Edge.
CRM Featured Articles
Salesforce.com Launches Reports and Dashboard for the Salesforce1 Mobile App
New tools include deeply customizable reporting and visualization capabilities.
SAP Adds Four User Experience Rapid-Deployment Solutions
Users will be able to take advantage of SAP's Fiori platform.
Magazine Features
The Road to Omnichannel Marketing Success
As new channels emerge, context-based marketing plays a crucial role.
Scouting Report
Is It Time to Replace Your Complaint Management System?
Flexibility is key to meeting evolving business challenges.
8 Elements to Delivering Delightful Customer Experiences
Multichannel customer journeys can make or break your business.

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