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June 30, 2014

CRM Across the Wire
newBrandAnalytics Announces Pulse
nBA's Pulse social intelligence software monitors social conversations in real rime.
Zendesk Launches Insights Analytics Solution
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
Moxie Introduces Web Self-Service
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
Blackbaud’s eTapestry CRM Adds Integrated Data Services from Target Analytics
Data Health Scorecard and AddressFinder help small and growing nonprofits harness the power of data.
Transera Wins Patent on Cloud Technology for Contact Centers
The patented technology separates media infrastructure from the application functionality of contact center software.
RightAnswers Introduces SmartService for Knowledge Management
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
CRM Featured Articles
Forrester CX Forum Day Two: Brands Need to Break Out of Old Ecosystems
Great experiences require a bold vision and deliberate design.
Forrester Customer Experience Forum: 'Good Is No Longer Good Enough'
Exceptional brand experiences stem from engaged employees.
Adobe Reaches for the Peak at Its Annual Event
Adobe is emerging as a key marketing player, but still has a way to go before competing with the top dogs.
Pint of View
The Troubles of Trading on Name Recognition
When your brand's secondhand, tell a new story.
Disputing the Demise of Classic Sales Strategies
Modern technologies must be combined with tried-and-true techniques.

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