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April 09, 2014

CRM Across the Wire
Ramius Releases Recollective Baseline Online Community Surveying Tool
Ramius' free Recollective Baseline service lets anyone conduct qualitative research.
Invoca Releases Invoca Signal
Invoca Signal brings marketing automation capabilities to inbound phone calls.
Verve Mobile and RetailNext Partner
The partnership between Verve and RetailNext harnesses the combined power of mobile location-based targeting with in-store analytics.
SugarCRM and Marketo Partner
CRM, marketing automation integration aligns demand generation with key sales activities
Clarabridge Acquires Market Metrix
Its acquisition of Market Metrix provides Clarabridge with enterprise feedback management, case management, and operational analytics.
CRM Featured Articles
3CLogic Brings Enhanced Analytics to the Contact Center
Product release also includes self-service scripting capabilities.
Salesforce.com Realigns Around Six Industries
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
Magazine Features
3 Reasons to Boost Your Contact Center's Strategic Value
Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.
The Tipping Point
The (Priceless) Value of Trust
Building customer relationships one insight, one interaction, and one experience at a time.
Empower Customer-Facing Employees to Engage Customers
These front-line employees are your brand. Are you giving them the tools they need to develop customer loyalty? (Featured on SmartCustomerService.com.)
The 5 Easiest Ways to Fail with Gamification
Use the right motivators for maximum success.

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