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February 24, 2014

CRM Across the Wire
Resonate Social Adds a New Dimension to Facebook Advertising
Resonate Social for Facebook allows marketers to understand and act on the motivations of Facebook users.
Badgeville Releases Visualize to Simplify Gamification
Badgeville's new Visualize offering features rich set of preconfigured gamification components and a toolkit for customizations.
Pegasystems Enhances Next-Best-Action-Marketing
Pegasystems' latest release of Next-Best-Action-Marketing provides outbound and real-time inbound offers across channels.
Call Design Partners with Intradiem on WFO Offerings
Call Design will incorporate Intradiem's intraday management technology into its workforce optimization suite.
Intelliverse Enhances Sales Automation Solution with Click-to-Dial Outbound Calling
New cloud-based outbound calling app improves sales organizations' prospecting efforts, reporting capabilities, and performance.
IntelliResponse Launches Virtual Agent for Salesforce on Salesforce1 AppExchange
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Featured Articles
Sprinklr Adds Product Features with Acquisition of Dachis Group
Social relationship platform now serves 50 percent of Fortune 500.
Customer Experience
The Six Golden Rules of Customer Experience
Providing good service is not rocket science.
Building Brand Loyalty (Video Interview)
Turn your customers' passion into a long-lasting brand relationship.
5 Smart Ways to Cut Costs and Improve the Customer Experience
Taking a customer-centric approach and integrating communication channels are just some of the steps that can lead your contact center to success. (Featured on SmartCustomerService.com.)
Easier Customer Service Increases Consumer Satisfaction
Pushing a button for service is becoming a growing reality.

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