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February 03, 2014

CRM Across the Wire
MicroStrategy Releases New Mobile Analytics Apps
MicroStrategy Analytics App for iPad and Analytics Express for iPad are just some of the platform provider's newest releases.
Sailthru Launches Advance Analytics
New offering lets marketers identify opportunities from customer behavior and interaction histories.
Market Force Launches KnowledgeForce Customer Intelligence Platform
Platform consolidates customer data from multiple sources and provides retailers with integrated text analytics and dynamic graphic and holistic views of store-level performance.
Avaya IP Office Adds Contact Center Solution for Midsized Customers
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
Gigya Releases Consumer Insights, a Social Media Intelligence Tool
Consumer Insights aggregates customer data from other Gigya products to create a single profile.
CRM Featured Articles
Savo Acquires StoryQuest; Reveals Record Revenue Growth in 2013
Savo attributes a 30 percent increase in new client engagement to new products and key partnerships.
Front Office
Should You Offer Social Customer Support?
Despite its limitations, progressive organizations are leveraging social media as part of an omnichannel customer service strategy.
Magazine Features
10 Social Customer Service Tips
New channel interactions don't have to be complicated.
Four Reasons BPM Can Improve Your CRM System
Take business relationships to the next level.

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