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July 31, 2013

CRM Featured Articles
Talygen Adds Enhanced Lead Tracker to Its CRM Module
New application module helps sales teams manage leads through conversion and beyond.
LeadSift Develops a Score to Calculate Social Leads
Natural language processing application rates social media leads based on posting histories.
Vtiger CRM Adds Integrated Email Campaigns for Businesses
Company strengthens its cloud CRM package targeted email tool.
SugarCRM and ProcessMaker Integrate
ProcessMaker SugarCRM edition lets users create and control workflows within Sugar applications.
SMB Mobile Adoption Is on a Fast Track
Sixty-eight percent will increase mobile spending in the next year.
Enterprise Software Retools Customer Experiences
Disruptions in the traditional sales model create urgency for vendors and opportunities for end users.
Seven Steps to Improving Your Customer Service
Companies know that customer experiences are important, yet some struggle to offer experiences that satisfy customers at a cost that makes sense to them.
What Small Businesses Need to Know About E-signing
Ten frequently asked questions answered.

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