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June 26, 2013

CRM Featured Articles
AnswerNow Helps Companies Compute Call Center Costs
New Web-based calculator tool provides a dollar value to bad customer service.
Swiftpage Releases Built-for-Mobile CRM
Saleslogix CRM software now available for in-field users.
IntelliResponse Launches VOICES
New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.
Clarabridge Partners with Brandwatch to Extend its Clarabridge Social Solutions
Strategic partnership will optimize customer experience management across structured and unstructured data.
BPM Online Releases New Platform
BPMOnline 7.0 supports a new user interface and mobile capabilities.
Hesitation Hampers Banks' Social Media Opportunities
Many financial institutions are still not exploiting social media despite changing customer needs.
Best Practices for Personalizing Live Chat Solutions
Focus on relevant experiences to extract maximum value from customers.

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