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June 17, 2013

Case Studies
T-Mobile Listens to Its Customers
Surveying tool yields positive results for Austrian carrier.
The Fan Business
Winning sports franchises know that selling tickets is only the beginning.
CRM Featured Articles
SocialTwist Launches Influencer Quotient
The platform helps companies assess the impact of social marketing and identify influence segments.
Knotice Introduces Mobile View, Giving Marketers a View of Mobile Email Opens
Free tool allows marketers to monitor activity across mobile device types.
Five9 Introduces Latest Release of Cloud Contact Center Software
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
Marketers Struggle with Big Data, Survey Reveals
Forty-five percent of executives don't use big data to understand customers.
Genesys Goes Live with Genesys Cloud
The Genesys Customer Engagement Platform is now available on-demand from the cloud.
Predictive Analytics in Action
Implementing strategies for dramatic sales lift.

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