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May 29, 2013

CRM Featured Articles
Big Data Is Only One Part of the Personalization Equation
IBM Smarter Commerce speakers tout the importance of the customer.
IBM Grooms Watson for Customer Service
Debuts IBM Watson Engagement Advisor for omnichannel support.
SDL Launches Social Customer Analytics Framework
Measures customer, brand, product sentiment based on myriad factors.
Telligent Partners with SoCoCare for Social Customer Service
SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
D&B Releases Hoovers Analytics Product
Solution expands big business insight to smaller organizations.
Price Shapes Satisfaction
In a tight economy, companies must use VoC solutions for price sentiments.
Marketing and Sales Need Social Alignment
Teams should unify their social media strategies.
Real-Time Marketing for a Real-Time World
Boost loyalty and profitability with event-based marketing.

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