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March 06, 2013

CRM Featured Articles
Avaya Unveils New Customer Experience Management Tools
New solutions provide integrated Web, social media, text, and email customer interaction options.
New Social Media Platform For SMBs Launches
Meetlocalbiz.com promises to connect small businesses with local consumers.
Leads360 Launches Express Solution for SMBs
Solution helps prioritize leads and follow-up action.
VHT Receives Call-Back and Mobile Patents
The patented technology is currently featured in VHT's Conversation Bridge product.
Magazine Features
CRM Service Awards: Rising Stars
Reality Check
How Marketers Use Social CRM
Building leads and communities are the most popular trends.
Measuring and Evaluating Your Social Media Effort
Know your audience, function, and business goal.

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