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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 14, 2012

CRM Featured News
SAP Puts CRM in the HANA Cloud
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Telnames Rolls Out Mobile Site Building App
New app lets SMBs create mobile-friendly sites in minutes.
Zurmo Adds Reporting and Workflow to Roadmap
Announces enterprise-class CRM functionality will be available freely as part of Open Source CRM.
Skype Launches New Online Platform for SMBs
Skype in the workspace is designed to help businesses connect and grow.
Attensity Rolls Out Analytics Suite for Product Launches
The New Product Introduction solution lets marketers track online sentiment around new releases.
IntelliResponse Enhances Virtual Agent Mobile Offering
Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.
Customer Experience
The Evolution of Management
Why the challenges you face may not be your fault.
Insight
Companies Struggle to Manage Customer Analytics
A Forrester report highlights big data challenges companies face.
Viewpoints
Deriving Insight from Customer Intelligence
When it comes to satisfaction, don't underestimate the role of the contact center.



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