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October 17, 2012

Case Studies
Diamond in the Rough Gets Tech Savvy
A jeweler tracks and streamlines email responses with ToutApp.
CRM Featured Articles
Source Metrics Releases Integrated Social Media Tool Kit
Platform offers social publishing, campaign management, monitoring features, and more.
Confirmit Delivers New Capabilities in Confirmit Horizons Version 17.5
New innovations will deliver greater insight and efficiencies for market research and voice of the customer initiatives.
SAP Rolls Out Business Planning and Consolidation Mobile App
New app offers financial planning and analysis capabilities.
BroadSoft Introduces Call Center Xpress
Hosted call center solution leverages BroadWorks' platform with call center capabilities from Inference Solutions and CTI Group.
StrongMail Releases Enhanced Email Marketing Solution
New data integration, testing, optimization, and reporting capabilities empower email marketers to employ advanced email marketing techniques for increased revenue and engagement.
Pint of View
Getting Back in the Game
After a separation, making the next connection is crucial.
Boost Live Chat to Drive Sales Leads
Give agents and customers a helping hand with marketing intelligence tools.

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