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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 27, 2012

CRM Featured News
Jacada Releases Mobile Customer Service App
Available trial version lets users create customer service flows for mobile devices.
Genesys Research Finds Big Businesses Shy Over Social CRM
Very few companies list their social media sites on their "Contact Us" pages.
Zurmo CRM Debuts Social Conversations
First phase of Zurmo's social rollout powers internal collaboration.
Companies Still Struggle with CEM
61 percent of respondents in a new survey cite customer experience management as their greatest challenge.
Confirmit Acquires CustomerSat from MarketTools
The acquisition brings together two companies to with solid backgrounds in the voice of the customer market.
Insight
Uncovering the Hidden Wealth of Your Customers
Don't miss these opportunities.
Facebook Sets Its Sights on Advertisers
The world's largest social networking ups the ante on its offerings.
Viewpoints
The Power of a Strong Brand Ecosystem
Competing in the high-tech market means being able to give customers everything they need.



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