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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 02, 2012

CRM Featured News
Intuit Buys Demandforce for $423.5 Million
Acquisition complements Intuit's QuickBooks software, enhances SMB offerings.
NICE Releases Mobile Reach
Solution helps smartphone users determine the best way to reach customer service.
MOH Technology Releases on Hold Messaging Solution
New service automatically updates on-hold messaging and simplifies direct audio streaming.
CRM Idol Kicks Off Its Second Season
Annual competition offers small businesses opportunities for exposure, resources, and advice.
Sixty Percent of Firms Use Social Media for Customer Support
Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Front Office
Going Against the Grain with Gamification and NLU
Magazine Features
Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."
Viewpoints
Drive More Profitable Customer Relationships
Six tips for transforming your marketing group from a cost center to a revenue center.



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