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March 07, 2012

CRM Featured Articles
Next IT Releases ActiveAgent for Airlines
Robust natural language model for airlines speeds virtual-assistant implementation.
SutiSoft Releases SutiCRM-H
SutiCRM-H is a comprehensive on-demand CRM solution designed specifically for the hospitality industry.
Facebook and Twitter Icons Influence Purchasing Decisions
Study finds shoppers who see social media icons next to "embarrassing" items are less likely to buy.
Virgin Launches Personal Tech Support
A new 24/7 tech support line is available to help U.S. consumers with any IT issue 24/7.
Magazine Features
The 2012 Rising Stars
Reality Check
Are the CRM Wars Really Over?
High usage doesn't equal high satisfaction.
Don't Contain Callers…Help Them
Companies need to shift their focus in the IVR process.

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