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March 05, 2012

CRM Featured Articles
Selectica Releases Guided Selling Solution
The cloud-based offering is designed to improve sales effectiveness.
Consumers Unlikely to Abandon Wallets in Favor of Paying With Smartphones
Even among those most likely to make mobile payments, security concerns hamper widespread use.
First Data Connects Credit Cards to Offers and Loyalty Programs
The platform lets merchants insert ads into payment cards.
Avaya Launches Outsourcing Solutions
Avaya Communications Outsourcing Solutions provides multivendor, custom-managed services for large businesses.
Magazine Features
The 2012 Service Elite
Scouting Report
The Argument for Desktop Analytics
This new IT sector offers visibility, real-time guidance, and process automation.
The Case for Multichannel Customer Management
Why enterprises that fail to adapt will be left behind.

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