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December 05, 2011

CRM Featured Articles
NICE to Acquire Merced Systems
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Salesforce Takes Enterprise Social Media Marketing to the Cloud
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
Confirmit and Clarabridge Partner on Voice of the Customer Strategies
Collaboration enables companies to transform customer feedback into actionable insight.
RightNow Extends Customer Experience Suite with Intent Guide for Facebook and Mobile
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Front Office
Voicing the Future
Magazine Features
Can Voice Biometrics Hack Computer Security?
Speech technology can protect customer data against small-scale attacks.
Don't Overlook Your Service Provider for Hosted Call Center Solutions

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