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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 05, 2011

CRM Featured News
Companies Were Slow to Respond on Black Friday, Cyber Monday
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
NICE to Acquire Merced Systems
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Salesforce Takes Enterprise Social Media Marketing to the Cloud
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
Confirmit and Clarabridge Partner on Voice of the Customer Strategies
Collaboration enables companies to transform customer feedback into actionable insight.
RightNow Extends Customer Experience Suite with Intent Guide for Facebook and Mobile
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Front Office
Voicing the Future
Magazine Features
Can Voice Biometrics Hack Computer Security?
Speech technology can protect customer data against small-scale attacks.
Viewpoints
Don't Overlook Your Service Provider for Hosted Call Center Solutions



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